Employee satisfaction index 2025 eNPS 4.07 (scale 1–5)
CASE: Employee survey driving continuous development
In 2025, Relais Group conducted its second group-wide employee survey. The survey was carried out in September. The response rate increased from the previous year and reached a solid 74 percent. The survey covered all Relais operating countries and Group companies.
The purpose of the employee survey is to measure job satisfaction and to identify strengths and areas for development in people management. The annual group-wide survey is an important part of our continuous development efforts and the systematic monitoring of the employee experience.
”Conducting the survey annually using the same concept creates a consistent and repeatable process. The results support the strengthening of workplace wellbeing and organisational effectiveness, both locally and at group-level. We have been very pleased to gain a unified view across the entire Group. The survey results provide valuable and actionable insights that can be utilised in a long-term and systematic manner as part of our organisational development,” says Juri Viitaniemi, Director responsible for Compliance, Legal and HR at Relais Group.
The Group companies receive a concrete tool from the survey to support the development of their own people management practices, which are implemented at the operational level within each company. Relais monitors the implementation of people-related practices, among other things, by participating in the local board work of Group companies, while practical execution takes place locally.
In 2025, the employee satisfaction index reached an excellent level of 4.07 (scale 1–5). The eNPS (employee Net Promoter Score) was also at a good level at +28 (scale -100 to +100).